Clifford Frequently Asked Questions

Does the SmartStart system require a Clifford alarm to operate?

SSmartStart is now compatible with Clifford G5 and some G4 products with the use of a specially manufactured interfacePN 909200.

If I fit SmartStart with a non-remote start alarm will the remote start still work?

No if fitted with Clifford 320.3X the system will do all commands except remote start.

Can SmartStart be connected to a factory alarm or upgrade?

Smart Start can be fitted in conjunction with most factory systems and aftermarket upgrades; however some functions may not be available.

What phones is the application applicable to?

Smart Phones that utilise App Store, Blackberry App World and Android Market.

What is included in the purchase price of £399.99

The purchase price includes all Clifford / Viper SmartStart DSM250I hardware only. It does not include installation, or service plan. The consumer selects and activates the service plan after installation.

What is the cost of the service plan and what does it include?

Three service plans are available at £99.99 per year. Inclusions and features may be viewed here.

Why am I required to pay a service plan?

The Viper Smart Start DSM250I comes with a SIM card embedded. The service charge includes all data transfers for 365 days with no excess charges. This ensures two way communications with the vehicle.

How do I renew my service plan?

Contact your Clifford dealer who will arrange renewal of the plan.

How many phones can operate one module/Account?


Will the “find my car function work in a busy multilevel Car Park?

Reception-wise the Clifford / Viper SmartStart module is similar to a mobile phone and is dependent on Network and GPS reception.

What is the expected response time from Phone to module?

Dependant on phone network response time can vary from 5-10 secs.

If someone gains access to my phone can they then also gain access to the vehicle?

The SmartStart App has the ability to be passworded. We recommend that a different password is used to that of the phone.

What warranty is offered on Clifford / Viper SmartStart?

12 Months.

Can the system be removed and fitted into another vehicle?


How does speed alert work?

Leaving your car with a tradesman or a friend? Simply set the notification speed to receive notifications if the selected speed is exceeded.

How does Hot Spot work?

You will receive alerts if the vehicle approaches within 5-25Km of a set location.

How does Smart Fence work?

You will receive alerts if the vehicle moves 1-25Km of a set location.

What is lockdown?

You will receive alerts when the car is moved from its current position. This feature protects against towing and theft.

Does the unit rely on GPS or Mobile coverage?

Communication is done via mobile 3G coverage. GPS is utilised for the tracking/locating portion of the unit.

How does the Directed / Viper APP communicate with the vehicle?

All communication is done using the data allowance (not SMS) please ensure that you have a data plan attached to your Smart Phone contract.

If the car battery is flat will the unit still work?

No the unit needs a constant 12 volt power source to function. If the feature is turned on you will receive a low voltage alert before the car loses all power.

I am not receiving alert notifications if not in the SmartStart App.

In settings on your Smart Phone ensure that you have selected “Allow Notifications” in the set up of the Smart Start App.