| How can I find my local Clifford outlet? |
| Either use our 'Find a Store' section and use our online Postcode database search, or call us on Free-Phone number 0800-929949 and we can give you the name, address and telephone number of the dealer nearest to you. |
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| Can I buy direct from you, and do the installation myself? |
| Sorry, no. Clifford vehicle security systems require professional installation by an Authorised Dealer. Rest assured though, we only deal with the best outlets, and all of these have undergone thorough training on our products too. Unless an authorised dealer installs the system, the warranty and anti-theft guarantees would be void. |
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| I bought a Clifford system, but there are no installation instructions inside. Now what? |
| Due to the potential for serious damage to the alarm system, the vehicle and even the installer, our systems require professional installation by an Authorised Clifford Dealer. We only provide installation information to these Dealers. Any Clifford system purchased already includes professional installation, therefore please return to the Dealer and have them carry out the installation for which you've already paid. |
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| How much do you charge, and how long will it take? |
| For an exact quotation to install the model you require into your particular vehicle, you will need to speak to your Clifford Dealer (some vehicles require additional relay modules, installation time or pin-switches). The best installations are not hurried ones, so try not to hurry your installer - it simply takes as long as necessary to do the job right. |
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| Can a Clifford system invalidate my vehicle warranty?
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| No. But this can be a ploy used by some car salesmen to illicitly force a customer to buy only their services, 'approved' add-ons and replacement parts. If your car dealer were to ever refuse warranty coverage based on anything you add to your vehicle - whether an alarm, new stereo, a different engine-oil brand, or non-factory-approved floor mats - he would have to incontrovertibly prove exactly how and why it caused damage to the component that is no longer working properly. If you ask the car dealer to put this denial in writing, they almost immediately back down as it could be considered fraudulent in a court of law, since a correctly installed Clifford system cannot damage a vehicle in any way whatsoever. |
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| I already have a factory-fitted alarm; can I still have a Clifford system fitted? |
| More and more cars are coming already equipped from the factory with alarm systems, but the very fact that each one is the same as every one off the production line is a weakness that car-thieves prey on. Clifford security systems can be fitted to any car, regardless of whether a factory alarm is already present or not. Indeed, a correctly installed Clifford is a one-off, completely unique, and is therefore far more secure than any factory system could ever be. |
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| How does Clifford's 'ABC1' system compare with your competitor's 'XYZ2' system? |
| Sorry, we're unable to do direct product-to-product comparisons with other manufacturers' products. But if you compare the features of one of our products with those of any other manufacturer, we're confident that you'll find our systems to be superior in both features and performance. And that's not forgetting that we've won more consumer awards in the UK in the past decade than all other manufacturers combined. |
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| My remote control doesn't disarm my car alarm in some places I park but works fine in other places. What's wrong? |
| Unfortunately this is a fairly common occurrence, which affects all car alarms at some time or other. In some places you park, you may be near to a Radio or Cellular Transmitter that is on the same operating frequency as that at which your car alarm remote controls transmit. The radio mast will be sending its information at a far higher power than we are allowed under current legislation to send our arm/disarm information from your remote control to your car, and as a result your remote key-fob may at times be over-powered and blocked from disarming your system. You will suffer far less with Clifford systems than you would potentially with another brand as we use a very selective receiver within the alarm brain, and generally you will notice a reduction in operating range from your car, but you should still be able to disarm your Clifford G4 system from outside the car.
However, if matters are really bad, all Clifford systems have Valet Over-ride, allowing you to always drive your car away if you are the rightful user/owner of the vehicle. As long as you have your car door key, and you know your system Valet Code (details listed within System Features section on this website), you can disarm your system even when the remote control does not
seem to be responding. |
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| My system isn't operating correctly, how do I go about getting it fixed?
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| Virtually all reported alarm problems are installation, wiring or power-delivery related, all of which can be fixed by your Dealer very quickly. If your Dealer is having trouble isolating the cause, he has 24 hour-a-day access to our Dealer Technical Support Services to assist in any trouble-shooting required. As an ISO 9001 accredited company (ISO is an international quality control standard that requires independent evaluation and testing twice yearly), Clifford Electronics products have a much less than 1% repair rate even after years of operation. In the unlikely event of a product problem, your Dealer can change any suspect component under the terms of your product warranty. |
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| Can I have a remote engine starter fitted to my manual transmission car? |
| Yes, absolutely you can. One of the major innovations of the G4 range recently introduced by Clifford is the IntelliStart 4 remote engine starter (see 'Sensors & Accessories' section for full details). The IntelliStart 4 is designed to easily interface with ALL vehicles, regardless of whether automatic transmission or manual, petrol fuel injection or diesel engine types.
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| My Proximity Sensor seems too sensitive / not sensitive enough. |
| The Proximity Sensor position and sensitivity settings do often take some setting-up, especially in vehicles with smaller passenger compartments. In some cases, your Clifford installer will need to move the sensor to a different location for best performance. Keep in mind that the radar waves of the sensor pass through non-metallic surfaces but are blocked by metal. If the sensor was mounted under the centre console, and you put coins, CDs, cassettes or
other metal objects above it, this will radically affect the radar wave pattern, leading to cold spots and
possibly falsing. Even metallic-based window tinting film has tiny metal particles that will interfere with or
completely obscure the radar field. Also,
a strong electromagnetic disturbance can deform the sensors radar field enough to trigger a pre-warning (on dual-zone versions) and/or full alarm zone. This can be caused by nearby poorly shielded, high wattage devices; a garage door opener, out-of-spec radio/CB transmitters or even a poorly shielded microwave oven or hair-dryer. Adjusting the sensitivity down a little and/or repositioning the sensor should help.
The Warning Zone of the Proximity Sensor 4 should be set to detect someone bringing his or her hands and face within a few inches of the side-window. It should never be set high enough to trigger when someone simply walks past your vehicle. The Alarm Zone should be set to detect someone extending both hands and their head through a window into the passenger compartment (not just a single hand reaching in). Parking the vehicle in a different location, or back-in instead of front-in, can also make a big difference. The best solution however, is to find the device that
is emitting such high electromagnetic energy and to fix, move or
shield it. |
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| What is Thatcham? |
Thatcham provides a unique range of products and services to the insurance and motor repair industries. Primarily, they conduct research and produce data . This data assists in the efficient, safe and cost effective repair of motor vehicles. Thatcham also works closely with vehicle manufacturers to influence the design of new vehicles. Their aim is to improve safety and security. Their research helps produce designs which limit damage, whilst improving the ease of repair following an accident.
They are best known by motorists for testing vehicle security systems and for their work in testing seats for whiplash prevention. Less well known is the fact that they provide some 70% of the data that insurers use to define a car’s insurance grouping. They also test and accredit crash repair parts and vehicle repair technicians.
www.thatcham.org |
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